Plecto is looking for ambitious Customer Service Representatives to join our team in Aarhus approx 40 hours / month.

As a Customer Service Representative at Plecto, you will be a part of a highly motivated team with many different skill sets to learn from.

Our aim is to help our customers reach their full potential.

So come and be a part of Plecto's exciting journey!

At Plecto we make the complicated simple by combining, calculating, and visualizing data from a variety of third-party systems in real-time.

We help businesses and employees in over 75 countries to perform their best and reach their business goals. This means that we have to help customers with hard and interesting challenges and questions to get the most value out of Plecto.

You will become

An important part of our Customer Service team, which in addition to you also includes skilled Customer Service Representatives located in Denmark and Guatemala.

We work closely with our colleagues in sales, product, finance, and UX.

What we offer :

The opportunity to have a great impact on our product and company. At Plecto everybody does work that matters.

Flat company structure, with no bureaucracy, and freedom and the responsibility that goes with it.

A job in a young environment, where you can go for a game of FIFA or grab a cup of coffee or a Coke with a colleague after hours

The opportunity to plan your own hours in collaboration with the rest of the team consisting of four part-time employees

The 40 hours will be divided into 1-3 shifts a week (8-12 hours), depending on how the team would like it structured - here you also have the chance to influence the schedule in collaboration with the rest of the team.

The hours are from 8.30-13.00(lunch included), 13.00-17.00, or a combination of both, depending on the team's preferences.

What we're looking for :

Flair for IT

Experience with Excel and different CRM systems is a plus

Customer-centric attitude with a strong sense of empathy

Ability to work independently and efficiently to meet deadlines

A positive attitude and open mind

Excellent communication skills and ability to communicate complex information in a simple and engaging manner

Fluency in Danish and English is required

We will teach you everything you need to know about Plecto during your training period, so we hope you are ready for a challenge that can boost your career!

What you'll do :

Monitor customer service channels (email, phone, and chat) for incoming requests

Handle and solve support tickets, by investigating and gathering information from customers in an efficient manner

Help the customer with their technical setup and creating KPIs for their data management

Perform troubleshooting on Plecto’s features and related integrations

Coordinate with internal teams including Product, Expert Service, and CSM (Customer Success Management) to assist in ticket resolution

Work effectively with team members in multiple time zones (Denmark and Guatemala)

Update customer-related information in our CRM system

Assist with customer retention activities

Interested? Then send an application and CV in English.

Start date : As soon as possible.

Please Submit your application by 'Apply'